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JB-Nets, LLC Privacy Policy

JB-Nets values its relationship with its customers. As part of this relationship, JB-Nets takes the responsibility of protecting its customers' privacy very seriously. That's why we have developed this policy to inform you about what information we collect and to assure you that it will not be misused or shared with other entities except as necessary to provide quality service. This policy governs all information that JB-Nets, LLC collects from or about its customers, users of the JB-Nets Web Site, and others.

This policy was last updated on August 29, 2011. Your information will always be governed by the most recent version of this policy, which you can find at http://www.jbnets.net/Privacy.html.

Information We Collect

Customer Information

JB-Nets stores certain information pertaining to all customers. This includes:

JB-Nets also stores information that relates to the specific services we provide:

Wireless Customers

JB-Nets stores information related to the hardware installed by JB-Nets on our Wireless customers' premises and about the configuration of that hardware, including IP addresses, frequencies, and encryption keys. We also record the date that the customer premise equipment was installed. We have access to additional information about your connection, which our monitoring equipment records for various lengths of time and which we may also store in other records such as documentation of technical support procedures.

Additionally, JB-Nets is required by law to implement systems that allow government and law enforcement agencies to analyze any traffic sent over our network. All Internet service providers are required to implement these systems. JB-Nets does not activate these systems unless and until we are required to do so by the proper authorities.

E-mail Customers

JB-Nets stores your E-mail on its servers from the time they arrive on our servers until at least the time you download them. Depending on how you use our service and how your software is set up, these messages may be removed from the server when you check your E-mail, or they may be left on the server unless and until you explicitly delete them. If you use our Web mail E-mail system, any messages sent from Web mail and any contact or other information recorded by that system are also stored on our servers.

JB-Nets also retains archival copies of all E-mail messages for a period of no less than 5 years. While it is not our normal practice to store E-mail messages indefinitely, we cannot guarantee that information will not remain on backup media indefinitely.

Web Hosting Customers

If you host your Web site with JB-Nets, the files that constitute your Web site (including HTML, graphics, other multimedia, style sheet, and script/program files) are stored on our Web server. In addition to files generated by your Web site's users in the normal course of browsing the Web (see "Server Logs" below), information generated automatically by your Web site's software or entered by you or your users via your Web site may also be stored on our Web and/or database servers.

Financial Information

JB-Nets uses third-party software and services to manage customer accounts, credit cards, electronic payments, and other information. To protect your financial information, the following security measures are in place:

JB-Nets will never sell your financial information or share it with any third party except as necessary to provide services related to your JB-Nets customer account.

For additional information about our third-party software, please see "Financial Information" under "Third Parties" below.

Information Collected by Our Web Site

Information exchanged between your computer and JB-Nets' Web server as part of the normal process of browsing the Web will be stored on our server; see "Server Logs" below.

Additionally, the JB-Nets Web site includes some interactive features that collect user information. Some of these features (for example, surveys) record information for use by authorized JB-Nets personnel; by using these features, you agree to allow JB-Nets to collect and store it for purposes of providing the service. Other features (for example, the Check Availability page) do not keep records of information you enter (except as outlined below under "Server Logs"). JB-Nets will make clear which features store your information and which ones do not.

Note that any third parties who provide software/services that we use to provide these features may collect and record your information (see "Third-Party Software" below).

Some JB-Nets services may also use cookies.

Communication Sent to JB-Nets

Communications sent to JB-Nets, including but not limited to E-mail and written correspondence, may be shared among JB-Nets' staff. Any communication sent using a third-party service, such as Facebook or Twitter, may also be subject to those services' privacy policies. Some such communications may be displayed publicly (e.g. a public Tweet or a post to JB-Nets' Facebook Wall).

Server Logs

Whenever you access the JB-Nets Web site or any file, Web site, or service on JB-Nets servers, our servers automatically record certain information. This information includes your Internet Protocol (IP) address, the IP address of the server, the date and time of access, the Web site visited, the files you accessed, and information about the device, operating system, and Web browser you used to access the Web page or file. These logs may be kept indefinitely, at the discretion of JB-Nets and/or individual site owners.

Other servers and routers also store the IP addresses of our customers.

Minors

JB-Nets does not knowingly collect information from children under the age of 13. Children under 13 may not open accounts with JB-Nets. If a parent or legal guardian wishes to open an account for a child under 13, the account must be opened in the parent/guardian's name and using the parent/guardian's information.

If any features or services of the JB-Nets Web site collect information that the Children's Online Privacy Protection Act (COPPA) defines as "PERSONAL INFORMATION," users of those services must affirm that they are at least 13 years of age. According to COPPA, "PERSONAL INFORMATION" includes:

(A) a first and last name;

(B) a home or other physical address including street name and name of a city or town;

(C) an e-mail address;

(D) a telephone number;

(E) a Social Security number;

(F) any other identifier that the Commission determines permits the physical or online contacting of a specific individual; or

(G) information concerning the child or the parents of that child that the website collects online from the child and combines with an identifier described in this paragraph.

Third Parties

JB-Nets does not share your information with third parties except as necessary, and only to the extent necessary, to provide services. We will never sell or trade your information to a third party for marketing purposes.

Financial Information

JB-Nets uses Intuit Quickbooks software and services to manage customer accounts and financial information. This includes online payment services. When you make an online payment, you send information to the QuickBooks Web site. This information is sent over a secure (encrypted) connection; this connection is managed by QuickBooks, not JB-Nets.

Additionally, QuickBooks maintains an off-site backup of the financial information stored by the QuickBooks software. Financial information may also be backed up using other services.

JB-Nets does not share financial information with any third party except as necessary to provide services related to your JB-Nets customer account. Your information is never sold to any third party.

Third-Party Web Services

The JB-Nets Web Site offers some services using third-party APIs. These include:

Because of the way the software works, these third parties have the ability to collect certain information from you, including:

What these third parties do with this information is governed by their own privacy policies:

These links are listed for your convenience only; JB-Nets is not responsible for third parties' behavior, site content, or the continued validity of these URLs.

Electronic Customer Information

Credit card information given to JB-Nets is stored with other account information. Any credit card numbers can be removed from our database on request.

Other information may be stored indefinitely.

Server Logs

Server logs on JB-Nets' Web servers may be stored indefinitely, at the discretion of JB-Nets and/or individual Web site owners. Information stored by other servers and routers will be kept as long as JB-Nets deems necessary for the operation of those servers and routers, and may be stored indefinitely.

E-Mail

Incoming and outgoing messages remain on the server at least until removed by the customer. JB-Nets may store archived copies of messages for a period of no less than 5 years.

Hard Copy Customer Information

Any confidential customer information that JB-Nets maintains in written/printed form is filed on-premises in a designated area. Access to this information is made available to JB-Nets personnel only as needed to provide technical support, billing, or payment services to the customer. The premises are kept locked when no personnel are on-site.

We shred any hard copy documents containing confidential information before disposal.

Removal of Information

When and if JB-Nets deletes customer information, we will make reasonable efforts to ensure that the information is removed from our systems. However, we cannot guarantee that information will not remain on backup media indefinitely or that deleted information cannot be recovered.

Confidential information in hard copy form is shredded before disposal.