If you are experiencing intermittent or connectivity issues, please follow these Basic Troubleshooting Steps or call our Technical Support Group at 740-446-2975 opt 4.

Step 1: Check all Cables and WiFi

Before taking any other steps, make sure that ALL power cords, ethernet cables, etc are securely plugged. This includes any cords running to the back of the devices, adapters in outlets, and any cords plugged into your computer/device. As a precaution, carefully unplug the ethernet cable from the back of your router (the cord normally in a port by itself) and plug it back in. There should be a light snap sound indicating a proper plug in. If you are using a Wireless device, such as a laptop, tablet, or smart phone, please verify that your WiFi is turned on. Once these are checked, and you are still having issues, proceed to Step 2: Power Cycle your Router.

Step 2: Power Cycle your Router

Locate your Router. Find the power adapter cord on the back and unplug it from the device. Leave it unplugged for 30 seconds to 1 minute before plugging it back in. (DO NOT press the reset button on your router. Doing so will factory reset your router and result in loss of pre-programmed data from JB-Nets.) If problem still persists, please proceed to Step 3: Locate your POE Device.

Step 3: Locate your POE Device

Find the location of your POE (Power Active) device. This unit is a small black, white, or gray box and is generally 3 inches x 1 inch in size. It should have a green or white power light on it. It is generally close to the router, sometimes on the floor. You should be able to follow the main ethernet cable on the back of the router to locate it. This device has 2 ethernet and one power adapter cord. Once located, proceed to Step 4: Power Cycle your POE Device.

Step 4: Power Cycle your POE Device

Determine whether this device has a green or white light lit up. If there is no light, a call to our technical support is required. The phone number is 740-446-2975 opt. 4. If a power light is showing, unplug its power adapter cord and leave it unplugged for 1 -2 minutes. After allotted time, plug the cord back in and allow an additional 1-2 minutes for the unit to power up. Proceed to Step 5: Check Internet Connection.

Step 5: Check Internet Connection

Once both devices have been power cycled, open up a web browser. Type in any url/web address, such as www.jbnets.net and see if you are successfully taken there and it is properly displayed. If so, your issue has been resolved. If not, then continue to Step 6: Check Network Connections.

Step 6: Check Network Connection

Make sure that your are connected to the correct Network. To do this, go in to your Start Panel on your computer/laptop. From there choose Control Panel and find Network and Sharing Center. Once there,view the name of your active network and verify it is correct. You may disconnect and reconnect your network to refresh your connection If using a wireless device, such as a tablet or smart phone, you will need to go in to your device's Settings, choose WiFi, and see if you are connected properly. You may also choose your device to forget the connected network and reconnect to it. Please note that you may be asked for you WEP key/password. Once you have checked this, open up a web browser and try typing in a url/web address again to see if it successful. If you are still having trouble connecting, please contact our technical support office at 740-446-2975 opt 4 for further assistance.

Please note: This page is still a work in progress. Check back later for more help and tips that are on their way.